Unlocking the Power of Informal Healthcare Providers: Bringing health products and services to hundreds of millions of underserved consumers

Informal healthcare providers (IHPs) provide over-the-counter (OTC) medicines and primary healthcare services to their customers in low- and middle-income countries (LMICs). However, there are numerous challenges to overcome to enable IHPs to provide a consistently high quality of service that meets the health needs of patients and convinces them to continue to use their services in the future.

To better understand this opportunity, TRANSFORM convened a group of sector experts to discuss the challenges faced and current best practice in enabling IHPs to improve their quality of service. This paper summarises the key learnings of the session.